Shipping Policy
Carefully packaged, fully insured, and delivered to your door wherever you are in the world.
Shipping Within Canada
We offer fast, reliable shipping across all Canadian provinces and territories. Every domestic order is shipped fully insured with signature confirmation to ensure your jewellery arrives safely. An adult signature is required for all deliveries.
All in-stock orders placed before 12:00 PM MST, Monday to Friday (excluding holidays), will be fulfilled within 3 to 5 business days and shipped shortly after. Orders placed on weekends or holidays will be processed the following business day.
Our primary shipping carrier is FedEx. Please note that FedEx does not ship to P.O. Box addresses. If this applies to you, please contact us and we will arrange an alternative shipping method.
| Order Value | Shipping Rate | Service |
|---|---|---|
| Under $150 | $14.95 flat rate | Canada Post Xpresspost, insured, tracked, signature required |
| $150 to $499 | $9.95 flat rate | Canada Post Xpresspost, insured, tracked, signature required |
| $500 to $9,999 | Free | FedEx Priority, fully insured, tracked, signature required |
| $10,000+ | In-Store Pickup Only | Complimentary private appointment at West Edmonton Mall |
Worldwide Delivery
Design Jewellers ships to over 50 countries worldwide. All international shipments are sent via FedEx International Priority with full insurance coverage, real-time tracking, and signature confirmation upon delivery.
| Destination | Estimated Delivery | Shipping Rate |
|---|---|---|
| United States | 3 to 5 business days | $24.95 flat rate (free over $1,000) |
| United Kingdom and Europe | 5 to 8 business days | $39.95 flat rate (free over $2,000) |
| Australia and New Zealand | 7 to 10 business days | $44.95 flat rate (free over $2,000) |
| Middle East and Asia | 5 to 10 business days | $44.95 flat rate (free over $2,000) |
| Rest of World | 7 to 14 business days | Calculated at checkout |
Please note: International customers are responsible for all duties, taxes, and customs fees imposed by their country of destination. These charges are not included in the product price or shipping cost and are collected by your local customs authority upon delivery. You may also be required to provide additional documentation to customs for your item to be released. It is your responsibility to inquire about these requirements with your local customs agent prior to ordering.
Areas outside major centres may experience longer delivery times than posted. Unforeseen circumstances including weather events and postal disruptions may also affect shipping timeframes.
Orders Over $10,000
For the security and protection of our valued customers, all orders with a total value exceeding $10,000 CAD require in-store pickup at our West Edmonton Mall location. This policy applies to both domestic and international customers.
Why In-Store Pickup for High-Value Pieces?
Your investment deserves the highest level of care. High-value jewellery pieces, including engagement rings with premium diamonds, luxury watches, and custom commissions, are presented to you in a private appointment at our showroom. This ensures authenticity verification, proper sizing, and a personal walkthrough of your GIA certification, care instructions, and warranty documentation.
To schedule your complimentary private appointment, please call us at (780) 489-0058 or email [email protected] once your order is confirmed.
From Our Hands to Yours
Every piece that leaves Design Jewellers is inspected, polished, and packaged with the same care we put into crafting it.
Order Confirmation
You will receive an email confirmation within minutes of placing your order, including your order number and a summary of your purchase. If you do not receive a confirmation email, please contact us by email or phone at (780) 489-0058.
Quality Inspection
Our goldsmith inspects every piece for quality, verifies stone settings, and ensures your item meets our exacting standards. This typically takes 1 to 2 business days.
Luxury Packaging
Your jewellery is placed in our signature gift box, wrapped in protective tissue, and sealed. Custom engraved pieces or special orders include a certificate of authenticity.
Secure Dispatch
Your package is double-boxed in a discreet, unbranded outer carton with no indication of the contents. It is then handed to our courier partner with full insurance coverage. You will be notified with shipping details before your item is sent.
Tracking and Delivery
You will receive a tracking number by email once your package ships. All deliveries require an adult signature, no exceptions.
Custom and made-to-order pieces are handcrafted based on your specifications and may require 2 to 3 weeks to complete prior to shipping. If you have special timing requests or deadlines, please contact us before placing your order.
Backordered and special order items: If your order includes a backordered or non-stocked item, you will be contacted via email with an estimated delivery date. Your confirmation will be required to proceed. For orders containing both in-stock and special order items, the entire order will be shipped together upon receipt of all items, unless you request otherwise.
Full Visibility, Full Protection
Every shipment from Design Jewellers is fully insured for the complete retail value of its contents from the moment it leaves our store until it is signed for at your door.
In the unlikely event that a package is lost, stolen, or damaged in transit, we will replace the item or issue a full refund at no additional cost to you.
Tracking information is sent to your email automatically when your order ships. You can also check your shipment status at any time by contacting our team directly.
If your tracking shows delivered but you have not received your package, please contact us within 48 hours so we can initiate an investigation with the carrier immediately.
Order Cancellations
You have 24 hours from the time of purchase to cancel your order. After this window, payment will be processed and the order cannot be reversed. To cancel, please send a written email to design@designjewellers.com with your full order details so we can handle this promptly.
Shipping, handling, and applicable taxes are calculated based on the order total, shipping destination, and shipping method. All charges are fully disclosed on your final order screen during checkout.
We reserve the right to cancel any order that appears suspect or fraudulent.
Frequently Asked Questions
Have a Question About Your Order?
Our team is here to help. Reach out and we will get back to you within 1 business day.
This policy was last updated on February 26, 2026. Design Jewellers reserves the right to modify shipping rates and policies at any time.